Healthcare workflow processes are extremely complicated. Surveys and interviews are a common but a rather expensive way of conducting process research. This paper elaborates a new approach based on wireless technologies for data gathering of healthcare processes. Continue reading →

As the population aging is a global and unalterable trend, and the whole society is lacking of productive workforce to provide healthcare services, there is a pressure to develop smart services to support the elderly persons live a more independent life and improve the quality of open healthcare. This paper combines together the concepts of smart living environment and process management, we discuss a novel method called automatic process measurement that uses wireless technologies to collect process data for process mining and process analysis. Continue reading →

The ratio between success and failure in ICT projects suggests a need for improved understanding of the ICT implementations. New methods to evaluate the ICT projects are sought. While process modeling has been under way in organizations for decades, this paper presents a new approach to analyzing benefits based on the introduction of ICT services. Continue reading →

A fundamental transformation of services is underway. The public and private services are recognized as the new source of productivity growth and dynamism in economy. Modern economies are soon 90% based on services. Information and Communication technologies (ICT) are a key factor in this development. We explore how ICT can be used to improve healthcare processes by using the research framework of the Value Creation in Smart Living Environment for Senior Citizen (VESC) project. Continue reading →